Five Year Warranty & Terms & Conditions

Amorsella Love seat (Recliner)

Warranty: Residential / Domestic use within Australia

We guarantee to the original purchaser of any Amorsella furniture that we will repair any defect or Replace at our discretion, any defective product, where such defects arise from faulty workmanship or materials used in the manufacture of said product within 10 Years of the date of manufacture on all products except recliners which have a 5 year warranty.

Freight cost to be paid by the purchaser, depending on circumstances and type of damage.

All reasonable claims to be discussed prior to sending.  We do not accept returns due to a change of mind/circumstances

The guarantee does not extend to upholstery leathers and fabrics, which are warranted only to the extent of the guarantee by the leather and fabric manufacturer.

Terms & Conditons

E-Commerce Terms and Conditions

Binding terms:

1. You may order goods sold By Harpson Accessories (Amorsella) ABN19605344009 by selecting them and submitting an order through our website. The Site includes all web pages under or forming part of the domain name www.amorsella.com.au. By placing an order for Product(s) through the Site you agree to the terms and conditions set out below (“E-Commerce Terms”) in addition to the Terms of Use applicable to the Site.

Placing an order:

2. Any order for a Product placed through the Site is an offer by you to purchase a particular Product for the price shown on the Site at the time you place the order. All orders are subject to confirmation of the availability and price of each Product.
3. We provide an estimated delivery or collection timeframe during the checkout processes. We will confirm the actual delivery or collection time after the order has been placed. The Site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice. We reserve the right to refuse to fill any orders that you may have placed based on information on the Site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Product specifications:

5. Features and specifications of Products described or depicted on the Site are subject to change without notice.
6. All dimensions mentioned are approximate.
7. Before ordering we recommend that you view a physical sample of the relevant cover (fabric or leather). Colours may vary slightly on the website.

Pricing:

8. All Product prices are quoted inclusive of GST. You agree to pay all taxes (including GST) payable in connection with this contract.
9. Delivery costs will also be charged on orders delivered to you. The delivery fee payable for your order depends on the Product(s) you order, your location.
10. All charges payable in relation to an order are clearly displayed in the ‘Total’ during the checkout process prior to placement of an order, excluding merchant surcharges.

Payment and Payment methods:

12. We currently accept payment by:
    a. Visa, MasterCard
    b. Visa and MasterCard for orders placed online.
13. You authorise us to debit the amount that is payable in respect of an accepted order from you in accordance with your nominated payment method.
14. You must not pay, or attempt to pay, for a Product using any fraudulent or unlawful means.
15. Your nominated payment method may trigger fraud prevention protocols. In the event that this occurs, we may contact you to confirm additional details, or cancel the transaction.
16. To the extent permitted by law, we (and our assignees) exclude all liability for any loss or damage suffered or incurred by you (whether directly or indirectly) where a credit card is used fraudulently or in an unauthorised manner.
17. We will endeavour to process online payments within a reasonable time. We would typically expect to process payments within five business days.

Acceptance or Rejection of an order:

18. When you place an online order to purchase Product(s), we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the Product(s) ordered. We only accept your offer, and conclude the contract of sale for Product(s) ordered by you, when we have processed your order and issued a sales invoice to you (the “Customer Invoice E-mail”).
19. You consent to receive sales invoices electronically for online orders. Electronic invoices will be emailed to the email address provided by you in relation to the order.
20. We may reject all or any part of your order without liability to you for that rejection if:
    a. a Product in that order is not available;
    b. there is an error in the price or the description of the Product posted on the Site;
    c. the order triggers fraud prevention protocols; or
    d. we believe that to do so is otherwise necessary or expedient.
21. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you place the order.
22. Each order placed for Product(s) through the Site that we accept results in a separate binding agreement between you and us for the supply of those Product(s).
23. For each order accepted by us, we will supply the Product(s) in that order to you in accordance with these E-Commerce Terms.

Cancelling or amending an order:

24. We may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
    a. a Product in that order is not available;
    b. there is an error in the features, specifications or price of a Product posted on the Site for a Product in that order; or we reasonably believe your order has been placed in breach of these E-Commerce Terms.
25. After placing your order, we will contact you and confirm the details.
26. Once your order has been completed and entered, it forms a legally binding contract. This contact allows you to cancel or amend the order within 72 hours from the time that the order is placed. We do not accept cancellation of orders for change of mind or circumstance after 72 hours of the order being placed.
27. If you find that the Products you have ordered need to be altered or changed, please contact us or online team immediately. To ensure customer satisfaction, your order may be amended free of charge in the first 72 hours from the date of purchase.
28. Any cancellation or change of order after 72 hours of purchase will not be accepted.
29. Any refunds resulting from an order cancellation will be processed in accordance with our Return Policy, which is incorporated by reference into these E-Commerce Terms.

 Returns

Damaged in transit

Unfortunately items are occasionally damaged in transit. If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged after it has been delivered to you, please take photos clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may arrange to:

• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you);
• Offer a partial or full store credit voucher or refund;
• Replace the product (subject to availability); or
• Arrange for the product to be returned to us or our supplier.

If we require you to return the product to us, we will pay the cost of the return.

Faults and warranty claims

We offer all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following:

• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you);
• Replace the product (subject to availability);
• Offer you an alternative product; or
• Offer a partial or full refund.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. This Faults and Warranties policy does not cover:

• Normal wear and tear;
• Damage arising from improper assembly or modification;
• Damage arising from abnormal use or abuse;
• Damage, wear and tear as a result of improper or lack of maintenance and/or care;
• Damage to external or product packaging only;
• Insignificant minor variations in dimensions, colour, grain or finish; or
• Insignificant minor imperfections or superficial blemishes.